Each week we add new koi fish to the website. The koi in the photos are the exact koi fish you will receive when you order!
How Windsor Fish Hatchery Ships Their Koi – A Caring and Reliable Process
At Windsor Fish Hatchery in New South Wales, Australia, great care is taken to ensure your koi arrive healthy, safe, and stress-free. Their shipping process reflects decades of experience in transporting live fish across the country.
Shipping Schedule & Delivery
-
Live fish are shipped every Monday, with a cutoff time of 5 PM on Saturday for placing orders. This allows the team time to prepare your fish and avoid weekend transit delays.
-
Most customers receive their koi by Tuesday or Wednesday, though rural areas should allow up to 3 days for delivery, depending on courier services and location.
Expert Packing & Health Assurance
Windsor Fish Hatchery takes pride in how they package their koi:
-
Fish are carefully conditioned for travel to reduce stress.
-
Each koi is packed in hospital-grade plastic bags, filled with oxygen, and placed in insulated boxes to maintain stable temperatures.
-
Every order is backed by a live arrival guarantee, provided shipping conditions are met. If additional shipping costs are needed, they’ll reach out before sending the fish.
Courier Delivery
-
All live koi are shipped direct to your door using trusted courier services.
-
Pickup is not available, allowing their small team to focus fully on fish care and logistics.
-
Shipping costs are calculated at checkout, based on order weight and destination.
Important Things to Know
-
Public Holidays: Fish are not shipped during holiday weeks to avoid delays.
-
Acclimation Guide: You’ll receive helpful tips on how to safely introduce your new koi to your pond—an important step in ensuring their health and wellbeing, taped to the top of the fish bag.
-
Dry Goods: Items like food or supplies are shipped separately and typically arrive within 5–14 business days from shipping day, depending on your location.
To learn more about shipping live fish, visit this page. If you want to know how to properly acclimatize your new fish, read the blog. If you're looking for high-quality food for your koi, we have it here. before your fish arrive match your pH to ours 7.8 Read the blog do i need to quarantine my new fish get the answers
