Next live fish shipping Monday 20th April
In the best interest of the fish, we are delaying shipping of any orders of live fish , due to the high volume of parcels being sent for Easter, since families & friends can’t get together for Easter in Covid19 lock down. These are extenuating circumstances that we are all dealing with and we are sorry for any inconvenience.
Windsor Fish Hatchery Guarantees live arrival to your door
All Koi and Goldfish orders shipping is calculated at checkout, depending on Weight of fish and suburb being shipped to, our rates are very reasonable, live boxes, plastic bags and hospital grade oxygen are used in shipping the fish.
Live Fish Shipment Day
All fish leave the hatchery on Mondays to ensure they arrive well before the weekend, normally within 12 to 72 hours to your house or business Monday to Friday only.
You don't have to be home for your order.
Our couriers do not work weekends and we don't want fish left in courier vans or in the courier warehouse, all fish are left at your front door if your not home.
As consciences breeders, the health of our pond goldfish is of paramount importance and this extends beyond the hatchery to include shipping. We offer a guarantee to all our customers that the fish will arrive alive and in good health. Find out how live fish shipping works here, this is VERY IMPORTANT reading if you haven't bought fish online through our store before. Not only are our pond fish available online, we also accept orders via telephone if you call 0432 790 703.
Live Pond Fish Arrival Guarantee
Unfortunately, and luckily it is a very rare occurrence, pond goldfish can die during transportation. If this is something that you have experienced and you have not yet opened the bag or let the fish into your aquarium or pond, we will refund you the cost of the dead fish only (DOA).
To claim DOA you must complete the following:
1. Take a clear photo of the pond goldfish inside the bag showing that the bag is still intact and has not been opened.
2. Email the image along with your name and address to firstname.lastname@example.org within 6 hours of receipt of the fish.
If you would like more information about our pond goldfish we would invite you to call us on 0432 790 703, email on email@example.com or alternatively, you can contact us via our website.