Shipping of koi to you is calculated at checkout B4 you pay.
Next Shipping of Koi Monday 21st may
Windsor fish hatchery is a licenced hatchery. We breed all the koi we sell. No koi are bought in from any other location, any koi that leave the hatchery cannot be returned. We do not buy koi its in the customers best interest that we keep our koi disease free.
Windsor Fish Hatchery Guarantees the live arrival of your fish.
Very rarely, despite every care being taken, a fish may die during shipping. In this circumstance if you have not yet opened the bag or let the fish into your aquarium or pond we will refund you the cost of the dead fish only.
To claim DOA you must complete the following:
1.Take a clear photo of the dead fish inside the bag showing that the bag is still intact and has not been opened.