Windsor Fish Hatchery Guarantees live arrival to your door
Next Shipping of Goldfish Monday 22nd Jan 2018
All Koi and Goldfish orders shipping is calculated at checkout, depending on Weight of fish and suburb being shipped to, our rates are very reasonable, live boxes, plastic bags and hospital grade oxygen are used in shipping the fish.
Live Fish Shipment Day
All fish leave the hatchery on Mondays to ensure they arrive well before the weekend, normally within 12 to 72 hours to your house or business Monday to Friday only.
You don't have to be home for your order.
Our couriers do not work weekends and we don't want fish left in courier vans or in the courier warehouse, all fish are left at your front door if your not home.
live fish arrival guarantee
Very rarely, despite every care being taken, a fish may die during shipping. In this circumstance if you have not yet opened the bag or let the fish into your aquarium or pond we will refund you the cost of the dead fish only.
To claim a refund you must complete the following:
1.Take a clear photo of the dead fish inside the bag showing that the bag is still intact and has not been opened.
2. Email the image along with your name and address to firstname.lastname@example.org within 12 hours of receipt of the fish
Find out how live fish shipping works here, this is VERY IMPORTANT reading if you haven't bought fish online through our store before.